What is the follow-up action a nurse should decide after reading a new message in the In Basket?

The appropriate follow-up action after reading a new message in the In Basket is to open the patient's chart for further action. This step is crucial because it allows the nurse to gather relevant patient information that may be necessary for responding effectively to the message. By reviewing the patient’s chart, the nurse can assess their medical history, current medications, lab results, and any other pertinent data that might inform the next steps in patient care.

This ensures that the nurse is fully informed and can make an evidence-based decision regarding the message received, whether it involves addressing a concern, scheduling an appointment, or communicating new instructions to the patient. Engaging with the patient’s chart is a fundamental aspect of providing safe and effective nursing care, as it promotes comprehensive understanding and prioritization of patient needs.